Avis légal
INTRODUCTION
We present you with the PRIVACY NOTICE of the companies belonging to IbizaDrive.com – Carster Automobile SL. If you would like more detailed information about these entities, please click on the following link: Data processors and contact details by country, where we will provide you with a complete list of these companies and their contact details.
It is important that you read this privacy notice carefully so that you understand what we do with your personal information. You should be aware that the services we provide may require us to share information with our franchisees and/or independent licensees.
If you have any further questions or concerns about our use of your personal information, please contact us by e-mail at carstercar@gmail.com.
Ibizadrive.com – Carster Automobile SL may change portions of this privacy notice over time, so please check back periodically. If we make a change that materially affects your rights or, to the extent we are permitted to do so, if we make material changes to the way we use your personal information, we will notify you by publishing it prominently on our websites, by email and/or by post before the change takes effect.
This privacy notice covers personal information collected, used and disclosed by IbizaDrive.com Carster Automobile SL when you use their products and services, both online and offline.
IbizaDrive.com Carster Automobile SL requires the collection of your personal information in order to:
To rent you a vehicle or provide you with one of the other services we offer.
IbizaDrive.com Carster Automobile SL collects personal information when you provide it to us, for example, by telephone, fax, mail, e-mail, at the counter, when you fill out an application or registration form, when you join our loyalty program or when you use an IbizaDrive.com Carster Automobile SL website or mobile applications or when you use our products and services.
If you do not provide us with the personal information we request, we will not be able to provide you with the service you require. In this case, you will be informed of this situation and of the consequences of refusing to provide your personal information. We must also retain the information you provide in order to comply with all IbizaDrive.com Carster Automobile SL legal obligations.
Sometimes we will combine the personal information you provide with other information we receive from other sources and/or third parties. This information may include any information relevant to your booking. These third parties may include:
Travel agencies or external booking services you use to make your booking;
Your company or association if you use a company/association account.
Current data protection regulations include various scenarios in which IbizaDrive.com Carster Automobile SL may use your personal information for the following purposes:
When you have consented to us using your personal information for this purpose (for example, when you have consented to us sending you electronic communications) ;
Where we need to use your personal information to fulfil our contract with you for the supply of products and services (for example, using your information for car rental or to register you for our loyalty program); or
Where processing is necessary for the exercise of our legitimate interests.
Where we need to comply with a legal obligation (for example, in response to a request for information from a government or law enforcement agency).
Our legitimate interests are:
A. To ensure the efficient administration and management of your relationship with us, including the rental and/or purchase of vehicles on our site ;
To understand how customers use our services and how to manage our fleet of vehicles;
C. To carry out research and analysis into the services or products our customers want, or into how we may improve our products and services;
D. To understand how customers use our websites and applications and to identify any problems with the way the websites and applications are used and how we can improve our customers’ user experience;
E. Inform our customers about the different products and services we can offer;
F. Understand and respond to customer comments and feedback;
G. Improve the customization and personalization of the promotions and benefits we offer our customers;
H. Prevent, detect or investigate unauthorized use of our vehicles and systems and ensure compliance with the law and our policies; and
I. To manage potential disputes and accidents and to receive legal or professional advice.
When you use our website, we collect technical information about your devices where permitted. Please see the WEB Data section for details of how we collect data online.
DETAILS OF THE VEHICLE RENTAL PROCESS
When you make a reservation and rent a vehicle, we collect information to provide you with our services. The information we collect includes :
Name ;
E-mail address (if you book online or wish to receive electronic receipts) ;
Home address (to verify driver’s license and billing details);
Company details and business address (if you are a company member);
Telephone numbers where you can be reached;
Date of birth (to verify driver’s license and compliance with legal requirements); or Gender (to verify driver’s license and compliance with legal requirements);
Gender (for driver’s license verification)
Payment information such as your credit or debit card details (the security code is only obtained for the transaction, we do not store it) ;
tax identification number (if explicitly requested); or your personal identification number (if explicitly requested); and o your personal identification number (if explicitly requested);
Driver’s license information and/or any other government-issued identification document, including if you are an additional driver of the rental in question (to verify driver’s license and compliance with legal regulations)
Information contained in any other form of identity document such as a passport or national identity card when the driver’s license does not include a photo or you are not recognizable in the photo and/or proof of address such as a water, electricity or telephone bill (for security and anti-fraud reasons). The information we collect and process may only include your photo if you have been informed of this.
Special requests and preferences:
Your preferences for optional extras such as loss or damage waivers and other protections ;
Where a pick-up or drop-off service is available, the address where the vehicle is to be dropped off or picked up and any optional extras you request; and
Any other information that may be required to rent a vehicle and/or provide services to you.
During your rental, we will collect data concerning the place and date of rental of the vehicle, the place and date of return of the vehicle, your insurance coverage preferences, fuel consumption, mileage, accident history and any other information relating to the vehicle and its use. This information is requested in order to provide you with the services provided for in the rental contract or to defend our legitimate business interests.
In addition to the aforementioned purposes, we will use this information to better understand our customers and provide you with the offers best suited to your profile.
When you call us (from any phone), we may record or monitor the call for quality control, training or other purposes.
Here are some of the more specific cases:
IN THE EVENT OF AN ACCIDENT :
In the event of an accident, loss, theft or damage to the vehicle during hire or mechanical failure, we will collect information relating to that incident, including your incident report and any other police or third party reports, including details of those involved, as well as the nature of any personal injury and/or damage to the vehicle and optional extras. We will use this information to perform our contract with you (such as the vehicle rental agreement and/or the terms of any optional extras such as insurance); for our legitimate business interests (such as recovering the costs of any loss or damage to the vehicle); to fulfil any legal obligations incumbent on us (such as the required notification of the incident to the relevant authorities); and to establish, exercise or defend any legal claim arising from such incident.
Likewise, we can facilitate the payment of the said penalty through a collaborator of IbizaDrive.com Carster Automobile SL , provided that you agree to it.
ASSIGNMENTS :
Independent and/or franchised licensees and network providers in order to perform our contract, rectify any data or complete it in order to clearly identify the driver of the vehicle, if required by the trafico service, facilitate the payment of penalties and understand how to use our services and improve our business.”
IN THE EVENT OF FINES:
We will also collect information about any speeding, parking, toll or other traffic fines imposed on you or traffic offences you have committed during the rental period, when provided to us by law enforcement agencies. We will use this information to deal with the fine or offence in accordance with the terms of your car rental agreement with us.
DISABILITY OR OTHER MEDICAL DATA:
When you inform us that you suffer from a medical condition that requires an adapted vehicle or other driving aid, we will use this information to provide you with the contracted service and on condition that you have given us your express consent to use this information.
IN CASE OF GIFT COUPON :
When you purchase a coupon or gift certificate, we collect the name and e-mail address of the gift recipient in order to fulfill your order. We will only use this information for the specific purpose for which it was provided. If you believe that one of your contacts has provided us with personal information about you and you would like to request that it be removed from our database, please contact our customer service department as indicated below in section Contact Us.
PROGRAMME FIDÉLISATION IbizaDrive.com Carster Automobile SL
In the event that you decide to join our loyalty program, we will collect and, in order to be able to create an account for you in our program in accordance with the conditions stipulated in the program itself, we will retain the following information:
- Your name and first name
- Your email adress
- Your contact details
- Driver license details and datas
- Date of birth
We will use this information, together with information about your past and future rentals, to enable you to enjoy the benefits of loyalty program membership and to provide you with other benefits to which you are entitled under the program, such as discounts, free upgrades and other perks.
We will also use this information to personalize communications we may send to you and/or promotions we may offer you over time as a member of the loyalty program. We will also use this information for our internal analysis of how customers use our services and to improve our service delivery.
ONLINE DATA
IbizaDrive.com Carster Automobile SL automatically collects technical information when you download, visit or use our websites and/or the applications of one of our group companies. This section tells you more about the technical information we collect and why we collect it.
- IP addresses and other automatically collected information: We may collect your IP address when you visit our websites to help diagnose problems with our mainframes, administer systems, provide aggregate information to our business partners and audit the use of our website. We do not normally link IP addresses to personally identifiable information. In specific circumstances, we may use IP addresses to identify you when we believe it is necessary to enforce compliance with our website terms and conditions or to protect our service, our site, our users or other third parties. We may also collect your browser type, Internet Service Provider (ISP), referring and exit pages, files viewed on our site (such as HTML pages, graphics, etc.), operating system, date and time and/or click stream history to analyze aggregate trends and administer the site.
- Session logging: When you visit our website, we may also record information about your browsing session on the site, including the pages you visit and the site forms you complete. We will study this information to detect any technical problems related to the operation of our sites and to improve your user interface. We will use the services of an external third party to help us provide this service and this information will be passed on to that third party for this purpose, but will not be disclosed to any other third party.
- Cookies and similar technologies: Please consult our cookie policy at http://ibizadrive.com/cookies/ for more information on the use of cookies.
- Mobile analytics: When you download and use our applications, we use mobile analytics software to help us better understand the functionality of our application on your mobile device. Our analytics may record how often you use the app, how you use it, aggregate usage, performance data and where you downloaded the app from. Please see the Analytics section to find out more about how we use information for analysis purposes.
- GPS Mobil and Push Notifications: When you use our IbizaDrive.com applications, we may collect location markers using your device’s GPS, subject to your consent. Knowing approximately where you are enables the application to provide you with a better service, for example by finding the nearest IbizaDrive.com Carster Automobile SL rental – assistance center or places that may be of interest to you. It also helps us to send you push notifications or other communications based on your location (such as special offers nearby) and to provide certain services, such as arrival and return notifications, providing information about the vehicle’s location, available upgrades, and so on. We will only share this information with our mapping provider for the purpose of providing our services to you. To ensure that you receive appropriate notifications, we will need to collect certain information about your device, such as operating system and user identification information.In the event that you change your mind about sharing your location or receiving push notifications from the App, please change the settings on your mobile device to disable the transmission of geolocation data or to stop the transmission of push notifications at any time. Please remember that if you disable these functions, you will not receive personalized information based on your location or special offers based on location. You can also send us an express request by e-mail to cartsercar@gmail.com to confirm your request.
MARKETING and ANALYTICS
IbizaDrive.com Carster Automobile SL may share personal information to assist us in our marketing and promotional projects, such as managing our social media pages, organizing contests, sweepstakes and other promotions, or sending marketing communications.
We will only use your personal information to send you marketing where you have given us permission to receive marketing or where we are otherwise permitted to do so in accordance with applicable law. This marketing will be sent to you by e-mail, SMS, push notifications or to your postal address.
If you do not wish to receive marketing and promotional postal mail, e-mail and text messages from IbizaDrive.com Carster Automobile SL and our partners, you can withdraw your consent to direct marketing at any time or tell us that you no longer wish to receive marketing communications from us.
We also use analytics software such as Adobe Analytics, Google Analytics and others to help us better understand the functionality of our software on our websites and Apps on your device. These software tools record technical information, including, but not limited to, information about your device as well as usage information such as how often you use our website or App, what features you do or do not use on the website, the pages you visit on the website, overall usage, performance data, when you downloaded the application and information about your visit to the site, including details of your click history on a uniform resource locator (URL) to, through and from our website. Please see our cookie policy for more information on these tools.
INFORMATION SHARING
IbizaDrive.com Carster Automobile SL may use and share your personal information and vehicle data with affiliated and non-affiliated organizations under the following conditions:
Third Party Recipient Purpose of disclosure Legal basis for processing Independent licensees and/or franchisees and network providers for the purposes of fulfilling our contract with you and to understand how you use our services and improve our business. Make and confirm your rental reservation;Fulfill contract;Offer our rewards program and update member points and rewards;Legitimate interests;Connect with your corporate and business accounts;Legal obligation; or Help with navigation or route planning;Consent. Provide customer assistance; Resolve toll, traffic or parking fines; Process all accident and/or injury claims; Provide roadside assistance services; Protect or defend our rights or welfare, our employees, customers or others; Verify safe driver criteria for eligible drivers.; Travel agencies to fulfill our contract with you when you use a travel agency and to understand how you use our services and to improve our business Make and confirm your rental booking;Enforce the contract; or Process payments and refunds;Legitimate interests.Help with navigation or route planning; Provide customer assistance; Provide roadside assistance services; Protect or defend our rights or welfare, our employees, customers or others. Your company or organization in order to provide you with the benefits of a corporate or partnership program, understand how you use our services and improve our business. Verify driver’s licenses and any other official identification documents;Enforce the contract; or Verify your right to use a designated account and discount codes.Legitimate interests.Connect with your corporate and business accounts; Intermediaries to enforce our contract with you when you book a rental using their services and to protect our business from fraud and non-payment. Make and confirm your rental booking;Legitimate interests.Process payments and refunds;Provide customer support;Manage debt collection;Fraud verification.Booking engines to fulfill our contract with you when you use a booking engine and to understand how you use our services and improve our business. Make and confirm your rental reservation.Enforce contract; or Verify your right to use designated account and discount codes Legitimate interests.Process payments and refunds Protect or defend our rights or welfare, our employees, customers or others. Credit card issuers to obtain payments you have made Process payments and refunds;Enforce contract; or Check for fraud;Legitimate interests.Manage debt collection. Corporate account managers to provide you with the benefits of a corporate or partnership program, to understand how you use our services and to improve our business. If you rent a vehicle on behalf of a company, partnership, association or similar business entity, we may share personal data with the organization managing the account for its own purposes. We recommend that you consult their privacy policy to learn more about their privacy practices Contract enforcement; orLegitimate interests. Marketing agents in order to provide you with the benefits of a business or partnership program and to understand how you use our services and improve our business To operate our rewards program and update member points and rewards;To enforce the contract; or To protect or defend the rights or welfare of the group of companies, our employees, customers or others.Legitimate Interests.IT service providers, including IT platform providers and web analytics service providers, for the following purposes To perform our contract with you, to understand how you use our services and to improve our company. To support our IT systems and infrastructure;Legitimate interests.To provide maintenance services for our IT systems and Infrastructure;To provide data hosting and other data processing services;To provide analysis services relating to your use of our website in order to detect technical or user interface problems and/or improvements to the website.Administrative, regulatory and law enforcement agencies to comply with our legal obligations. To verify your driver’s license and ensure that you meet our safe driver criteria;Legal obligation; or To the extent requested by these agencies, if disclosure is required or permitted by law;Legitimate interests.To take action in connection with illegal activities, traffic violations or violations of the terms of service; If we believe in good faith that an emergency situation exists that poses a threat to your safety or the safety of another person; and To the extent required or permitted by law. Insurance companies and claims handlers claims handlers with respect to any insurance product you have purchased in connection with your car rental. To facilitate and service the insurance product you have requested;Enforce the contract; or Handle claims that may be made pursuant to the applicable insurance policy. Legitimate interests.
As indicated in the Marketing section, we may share your information with marketing and promotional partners (where you have given us your consent to share such information) in order to send you information about products and services that may be of interest to you. If you decide that you no longer wish to receive these marketing and promotional messages, please read the Your options section to find out how you can exercise your right of refusal.
YOUR PRIVACY RIGHTS
Under applicable data protection legislation, you have the following rights with respect to the processing of your personal information:
- Right of access – You have the right to request a copy of the personal information we hold about you and to request explanatory information about how your personal information is used.
- Right of rectification – you have the right to ask us to rectify inaccurate personal information about you.
- Right of deletion – you have the right to request that we delete your personal information.
- Right to restrict processing – in certain situations, you have the right to ask us not to use the personal information you have provided (for example, if you believe it to be inaccurate or if you believe it to be incorrect).
- Right to data portability – has the right to receive certain personal information about him or her in a structured, commonly used and machine-readable format, and to transmit it to another data controller.
- Right to withdraw consent – where we process your personal information on the basis of consent (including direct marketing consents), you will have the right to withdraw your consent at any time. However, this will not affect the lawfulness of the processing based on consent prior to your withdrawal. Furthermore, even in the event of withdrawal, we may continue to use your personal information to the extent permitted or required by law.
- Right to object: In addition, if we process personal information about you on the basis of a legitimate interest (or that of a third party), you will have the right to object. However, we will always have the right to process your personal information where it is in our legitimate interest or where it is relevant to legal claims. You will also have the right to object when we process your personal information for direct marketing purposes.
If you wish to exercise any of these rights, or if you have any questions about how we process your personal information, please contact our Data Protection Officer at carstercar@gmail.com. You are also free to lodge a complaint with the supervisory authority if you believe that we are processing your personal information in a manner contrary to applicable law.
We respect the privacy of visitors to the website and ensure that the personal information you provide is treated confidentially. Processing of personal data in our company is done in a manner that is in accordance with the legal requirements as provided for in EU regulations from 25 May 2018.
Purposes of data processing
Your personal data will be processed by us for entering into and executing agreements, possibly regarding the handling of complaints and legal services and for managing the resulting relationships, including carrying out activities aimed at increasing the customer base.
Filling in forms via the website
If you fill in a contact form on the website, or send us an e-mail, the data you send us will be kept for as long as the nature of the form or the content of your e-mail requires for the complete answering and handling. of them.
Google Analytics
We use Google Analytics to keep track of how users use the website. The information thus obtained, including the address of your computer (IP address), is transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how our website is used, to provide us with reports about the website and to provide its advertisers with information about the effectiveness of their campaigns. Google may provide this information to third parties if Google is legally obliged to do so, or insofar as these third parties process the information on Google’s behalf. We have no influence on this.
Use of cookies
We use cookies when offering electronic services. A cookie is a simple small file that is sent along with pages from this website and stored by your browser on the hard drive of your computer. This allows us, among other things, to combine different requests for pages on the website and to analyze user behaviour. You can refuse the use of these cookies, although this may limit the functionality and ease of use of the website.
More info in our cookie statement
Right of access, correction, deletion, restriction, objection and transferability
The customer has the right to inspect his personal data at all times and can correct them or have them corrected if they are incorrect or incomplete, have them removed, have their processing restricted and object to the processing of personal data concerning him, including profiling on based on those provisions.
In addition, the customer has the right to obtain a copy (in a structured, commonly used and machine-readable form) of his personal data and to have the personal data forwarded to another company.
In order to exercise the aforementioned rights, the customer is asked to send an e-mail to the following e-mail address: info@ibizadrive.com
Complaint
The Customer has the right to submit a complaint to the Belgian Data Protection Authority, Drukpersstraat 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e-mail: contact @apd-gba.be
Adjust privacy statement
We reserve the right to adjust this privacy statement. Changes will be published on this website.